How It Works

The Lavage experience

Here’s a simple step-by-step guide with everything you need to know about how the Lavage process works.

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Select your chosen wash/treatment, add-on and styling finish. When you’re done, add to basket

To complete your purchase, check your order and pop in your billing information.

Once you’ve completed your purchase, we’ll send a confirmation email with details on how to get your wig to us. As a guide, this might cost anything from £3 – £8, depending on which postal service you decide to use.

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We’ll send you a confirmation as soon as your wig arrives, and a status update so you know how it’s getting on

We aim to have your wig back to you within 7 days 

Fall in love with your wig all over again!

Don’t forget to follow the care information we’ve provided to get the best out of it

Why not leave a review to let us know all about your experience?  

4

Shop

Discover our treatments & finishes

Memberships

Explore our membership packages

Contact

Get in touch with us

FAQ

Any questions? Take a look at some of our frequently asked questions.
Alternatively, feel free to contact us.

Can I cancel my order?

Yes, simply email us at care@lavagehaircare.com we’ll help you resolve any issues.

Do you treat synthetic wigs?

Our treatments are specially formulated for human hair wigs and extensions.

What happens to my wig once you receive it?

Before we begin the treatment process, we’ll inspect and evaluate your unit as soon as it arrives at our studio.

We’ll contact you to let you know if we’ve found any damage, and whether we can carry out the treatment. However, in most cases we will not treat a damaged unit. If there is any sign of damage, we’ll take photographs and upload them to your account (if you have one), or email them to you before any work is carried out on the hair.

How will you ensure my wig doesn’t get mixed up with someone else’s?

We’ll send you full instructions on what to do in a confirmation email once you complete your purchase. Once your wig arrives at our studio, it’ll receive a unique ID to avoid any mix-ups.

What is ‘gloss gaze’?

Gloss glazing is a method used to make hair reflective and ‘glowy’. It’s a way of describing hair that’s ultra-smooth, soft and shiny.

How do I get my wig sent in to you safely?

We’ll send you full instructions once you complete your service, but you’ll need to ensure that your package includes a note with your full name and treatment you’ve selected so we can match it with your order on our end. Please note that Lavage Haircare does not cover the cost of sending your wig into us, but we do send it back to you free of charge.

WILL I BE ABLE TO CHANGE THE COLOUR OF MY WIG TO ANY COLOUR?

Yes you can depending on how big the colour transition is. However we will advise you on the necessary steps needed to achieve the ultimate results.

Can I send in a damaged wig?

Unfortunately, if there is damage at the base of your wig we won’t be able to treat it to avoid any further damage to the unit. If you’re unsure, feel free to email us a picture of your wig and we’ll happily see what we can do. Send your image to care@lavagehaircare.com.

How long will the whole process take from booking in the unit to receiving it back?

 Depending on the treatment you’ve selected, the process should take around 4-6 days. We’ll always let you know if there are likely to be any delays.

My wig is expensive, will there be any protection for it?

All wigs are fully insured whilst in our care. However, we cannot account for any damage caused while it’s making its way to us.

Can I send in multiple wigs when booking a single treatment?

No, unfortunately additional wigs are not permitted in a single treatment service.

Do you lay edges?

We believe edges and all-round finishing to a frontal is unique to the individual - we do the hard part and get your wig in tip-top shape!

CAN I GET MY FRONTAL REPLACED?

Currently we don't offer that service, however keep an eye out as this service will be available soon!

I'VE PURCHASED A SINGLE TREATMENT HOW DO I SEND MY WIG INTO YOU?

We advise placing your wig in a small size mailer bag tightly sealed. Any additional information needed to send in your wig will be sent to you.

Memberships

WHAT TREATMENTS ARE AVAILABLE IN THE MEMBERSHIP PACKAGES?

Members are able to select any one of our washes and treatments (excluding the Colour Make Over).

What happens after my 3-month subscription?

 All subscription packages are essentially rolling contracts. Your account will be charged monthly or every 3 months depending on the subscription package you’ve selected.

Can I send in different wigs with my membership package?

Yes! You can send in any wig of your choice, as long as it’s within the conditions of your membership.

Do I need to pay for postage with my membership package?

Nope! Your membership package includes the full cost of sending your wig in to us, and getting it back to you.